T-Mobile Center FAQs

Below please find a list of frequently asked questions regarding attending an event at T-Mobile Center.
For more information, please contact us.

The health, safety and security of T-Mobile Center guests, performers, athletes and associates remains our highest priority. Throughout the year, T-Mobile Center maintains high standards of cleanliness to assist with illness prevention. The evolving coronavirus situation is being closely monitored through ongoing updates from local, state and federal officials. To help ensure T-Mobile Center is prepared to welcome guests, the venue has implemented preventative measures that are aligned with the recommendations of the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and the Kansas City Health Department (click here for more information).

T-Mobile Center is located at 1407 Grand Boulevard, Kansas City, MO 64106. Please see Directions for more information.

Tickets to select T-Mobile Center events are available online at sprintcenter.com or charge-by-phone at 888.929.7849.

Popular events sell out quickly. Although an event may be listed on the Event Calendar, tickets may not be available. Call AXS.com at (888) 929-7849 or click the event page on sprintcenter.com for information regarding ticket availability.

The permitted use of cameras and recording devices varies by event, with policy being determined by the event producer. Sporting events generally permit still photography without flash, but no recording devices. Concerts generally do not permit any cameras or recording devices. Under no circumstances may photography interfere with aisles or other guests’ enjoyment of the event. Guests inquiring about camera usage should contact T-Mobile Center prior to bringing their camera or recording devices to an event. Ipads and other similar tablet devices larger than 7" are prohibited.

Guests may not bring food and/or beverage items into the arena during events.

T-Mobile Center is located in downtown Kansas City and is surrounded by major highways including I-35, I-70, I-29 and thoroughfares allowing for easy access. Several parking lots and garages are available for your parking needs. See Directions for event and non-event parking.

Yes, T-Mobile Center is fully compliant with the Americans with Disabilities Act (ADA) as well as Missouri accessibility mandates.

Sign up for T-Mobile Center’s monthly e-Newsletter, The Connection, to receive information about upcoming events of interest, contests and special announcements.

T-Mobile Center has several excellent conference rooms that are perfect for business meetings. Call T-Mobile Center Hospitality Department at (816) 949-7000 for more information.

Group tickets are available for purchase to select events by calling (816) 949–7000. Discounts may be available for select events. See our Group page for more information.

The Price Chopper Box Office at T-Mobile Center is temporarily closed. For specific questions, email [email protected] or call 816-949-7050 for a reply within one business day.

Lost and Found is located at Guest Services in Section 103 on the Main Concourse during the event. After an event, all Lost and Found items will be stored in the Security Office.

A limited number of event suites may be available for purchase to select events. For information regarding Event Suites or other Luxury Seating opportunities, call (816) 949-7000 or visit our suite rental page.

T-Mobile Center security staff is dedicated to ensuring the safety and security of all Guests. All Guests attending T-Mobile Center events are subject to entry inspections and are expected to abide by the rules of the facility. T-Mobile Center does not permit guns, knives, pocket knives, laser pens, brass knuckles and spikes inside the facility. All patrons will be screened by walk-thru metal detectors or security hand-held wands. All bags will be checked. Umbrellas should be placed under your seats. All weapons must be returned to your vehicle as T-Mobile Center does not check in weapons or any prohibited items.

T-Mobile Center is a non-smoking facility. Designated smoking areas are located outside the building near the Oak Street entrance and on Konica Minolta Founders Club terrace.

Guest drop-off and pick-up are located near the Oak Street entrance. Limousines and taxicabs will also drop-off and pick-up at this location.

Guests may enter T-Mobile Center through:

  • Grand Boulevard Entrance (Corner of 13th Street and Grand Boulevard)
  • Konica Minolta Founders Club, corresponding ticket necessary for admittance (South of Box Office)
  • Oak Street Entrance (Oak Street and 13th Terrace)

No, re-entry is not allowed during any T-Mobile Center event.

First Aid and Guest Services are in multiple locations for your convenience.

First Aid:

  • Main Concourse – Section 105
  • Upper Concourse – Section 219

Guest Services:

  • Main Concourse – Section 103
  • Upper Concourse – Section 205

Event Level - Quadrant A, B, C & D

Main Concourse Section 103                            Main Concourse Section 109

Main Concourse Section 115                            Main Concourse Section 120

Suite Level A (Grand Blvd. Side) – Quadrant C & D

Suite Level A (Oak St. Side) – Quadrant A & B

Suite Level B (Grand Blvd. Side) – Quadrant C & D ONLY

Suite Level B (Oak St. Side) – Quadrant A & B ONLY

Upper Concourse Section 205              Upper Concourse Section 212

Upper Concourse Section 222              Upper Concourse Section 229

The following items are not allowed in T-Mobile Center: bottles, cans, outside food or beverages, weapons or firearms, coolers or containers, backpacks of any size, bags larger than 12x6x12, iPads or other similar tablet devices larger than 7", fireworks, illegal substances, Frisbees, beach balls, spurs, artificial noisemakers, balloons, laptop computers and laser pointers.

T-Mobile Center does not permit guns, knives, pocket knives, laser pens, brass knuckles, wallet chains, spikes or weapons of any kind including concealed permits. All patrons will be screened by walk-through metal detectors and/or security hand-held wands. All bags will be checked. Umbrellas permitted except those with spike-like points and should be placed under seats. All weapons must be returned to your vehicle as T-Mobile Center does not check in weapons.

T-Mobile Center and the artist/event reserve the right to add prohibited items to the list above as well as limit the size of hand-held signage. Signage deemed to block the view of other guests will be removed.