T-Mobile Center FAQs

ADA Seating & Parking

T-Mobile Center is fully compliant with the Americans with Disabilities Act (ADA) as well as Missouri accessibility mandates. For more information regarding accessibility, click here

Box Office

  • Price Chopper Box Office at T-Mobile Center opens 3 hours prior to show time.  
    • *Please note on some events that begin prior to 12pm, the box office may have modified hours. Be sure to check the event page for specific information.


For specific questions, email ticketoffice@t-mobilecenter.com or call 816-949-7050.


The permitted use of cameras and recording devices varies by events and is determined by the event producers. Contact T-Mobile Center prior to attending an event to find out if a camera or other recording device is permitted. Ipads and other similar tablet devices larger than 7” are prohibited. 

Cashless Venue

T-Mobile Center accepts debit and credit card transactions only. No cash is accepted. 


Unless otherwise noted on the event page at t-mobilecenter.com, all guests entering the venue require a paid ticket, regardless of age. 


T-Mobile Center offers food and drinks for every taste. From RA Sushi to Jose Peppers and hot dogs and nachos, guests have a wide variety of options for dining at T-Mobile Center. Outside food and beverage items are not allowed inside the venue.

Drop Off/Pick Up Location

ADA, Limo, Rideshare and Taxi drop-off and pick-up are located near the Oak Street entrance.


Elevators at T-Mobile Center are located in the following areas:

Event Level - Quadrant A, B, C & D

Main Concourse Section 103                            Main Concourse Section 109

Main Concourse Section 115                            Main Concourse Section 120

Suite Level A (Grand Blvd. Side) – Quadrant C & D

Suite Level A (Oak St. Side) – Quadrant A & B

Suite Level B (Grand Blvd. Side) – Quadrant C & D ONLY

Suite Level B (Oak St. Side) – Quadrant A & B ONLY

Upper Concourse Section 205              Upper Concourse Section 212

Upper Concourse Section 222              Upper Concourse Section 229


Guest entrances are located at Grand Boulevard (corner of 13th Street and Grand Blvd), Oak Street (Oak Street and 13th Terrace) and the Konica Minolta Founders Club entrance south of the Price Chopper Box Office. 

First Aid

The University of Kansas Health System provides medical assistance at First Aid locations on the concourse at Sections 105 and 219.  

Group Tickets

Group tickets are available for purchase to select events by calling (816) 949-7000. Discounts many be available for select events. See our Group page for more information. 

Guest Services

Guest Service locations are on the main concourse at Sections 103 and 205. 


T-Mobile Center is located at 1407 Grand Boulevard, Kansas City, MO 64106. Please see Directions for more information.

Lost & Found

Located at Guest Services in Section 103 on the main concourse during an event. If you need to reach Lost & Found after an event, please call (816) 949-7499.

Media Credential Request

Learn more about event credentials and media requests here.


To receive up-to-date event information and announcements, sign up for the T-Mobile Center newsletter. 


Several parking lots and garages are available for your parking needs. See Directions for event and non-event parking. 

Private/Special Events

Experience the best in event innovation and customizable cuisine for events large and small. Visit the Private Events page for more information.   

Prohibited Items

T-Mobile Center does not have a clear bag policy. 

The following items are not allowed in T-Mobile Center: 

Weapons/firearms (including but not limited to guns, knives, pocketknives, laser pens, brass knuckles, wallet chains, spikes or weapons of any kind including concealed permits)


            Outside food/beverages


            Backpacks of any size

            Bags larger than 12x6x12

            iPads or other similar table devices larger than 7”


            Illegal substances

            Frisbees/beach balls/balloons


            Artificial noisemakers

            Laptop computers

            Laser pointers

            Umbrellas with spike-like points

*T-Mobile Center and the artist/event reserve the right to add prohibited items to the list above as well as limit the size of hand-held signage. Signage deemed to block the view of other guests will be removed. 


Re-entry is not allowed during any T-Mobile Center event. 


All guests at T-Mobile Center will be screened by walk-through metal detectors and/or security hand-held wands. All bags will be checked.


T-Mobile Center is a non-smoking facility. Designated smoking areas are located outside the building near the Oak Street entrance and on Konica Minolta Founders Club terrace. 

Suite Rentals

A limited number of event suites may be available for purchase to select events. For information regarding event suites or other luxury seating options, call (816) 949-7143 or visit our Premium Experience page. 


Tickets to T-Mobile Center events are available online at t-mobilecenter.com.


Vaccination Requirements

T-Mobile Center does not require proof of vaccination for entry.