Know before you go
Doors and Times
6:30 p.m. - All Doors
8:00 p.m. - Billy Strings: Set 1
9:10 p.m. - Intermission
9:30 p.m. - Billy Strings: Set 2
*Schedule subject to change
Early Merchandise Access
Early merchandise sales will take place inside the Grand Lobby from 4:30 P.M. to 6:00 P.M. Early merchandise line is separate from the entry line. Fans must exit the venue after making a purchase.
Only ticket holders will be permitted to pre-shop for posters. Be prepared to show your ticket at the time of purchase. If you choose to purchase your poster after doors have opened, re-entry will not be permitted.
3 merchandise stands will be open inside the arena starting at 6:30 P.M. Located in the Grand Lobby and on the concourse near Sections 109 and 118.
Empty poster tubes are allowed.
General Admission Policy
General Admission ticket holders can start lining up at 10:00 A.M. at the Oak Street Entrance.
Overnight camping on T‑Mobile Center property is prohibited. This includes line forming at the doors and plazas. The first 100 guests at 10:00 A.M. will receive a numbered wristband. Fans who receive a numbered wristband are encouraged to leave and return to the Oak Street Entrance by 6:00 P.M. for entry. All other guests are encouraged to leave and return closer to door time.
No saving spots in line. Everyone must remain in the line to hold their place. Parties cannot join others already in line. Do not leave items to reserve spots—any items left unattended will be removed. General Admission doors open at 6:30 P.M. Wristbands are required for PIT access and can be picked up after entry into the venue near Section 110.
T-Mobile Customer Perk and Expedited Entry
T-Mobile customers who enter through the T-Mobile customer entrance (including Metro by T-Mobile and MINT customers) will be randomly selected to receive an exclusive #GetThanked perk.
T-Mobile customers enjoy expedited entry at the T-Mobile customer entrance on Grand Blvd. by showing their T-Mobile Magenta Pass, available for download in the Manage section of the T LIFE app, or T-Mobile, Metro, or Mint branding on their phone screen.
Cash Not Accepted
T-Mobile Center is a fully cash-free venue. Guests may purchase concessions, tickets and merchandise with debit and credit cards. Contactless and mobile payment methods are available at concessions.
Cash no longer accepted.
A to Z Guide
General information, venue policies, and answers to FAQs for guests while attending events at T-Mobile Center can be found here.
Prohibited Items & Bag Policy
No backpacks, bags larger than 12x6x12, selfie sticks, tablet computers, outside food and beverage, pocket knives, any type of weapon, fake weapon or object resembling a weapon and chain wallets. A complete list of prohibited items can be found here.
Guests are encouraged to pack lightly when coming to T-Mobile Center events. To expedite entry and minimize screening touchpoints, bags are not to exceed 12x12x6 inches. Please note that all diaper bags and medical bags will be screened prior to entry.