Know before you go
Doors and Times
Jam Nation Entry: 4:00 PM
General Admission Entry: 5:00 PM
Pre-Show: 5:00 PM
Winter Jam: 6:00 PM
*Schedule subject to change
T-Mobile Customer Perk and Expedited Entry
T-Mobile customers who enter through the T-Mobile customer entrance (including Metro by T-Mobile and MINT customers) will be randomly selected to receive an exclusive #GetThanked perk.
T-Mobile customers enjoy expedited entry at the T-Mobile customer entrance on Grand Blvd. by showing their T-Mobile Magenta Pass, available for download in the Manage section of the T LIFE app, or T-Mobile, Metro, or Mint branding on their phone screen.
Cash Not Accepted
T-Mobile Center is a fully cash-free venue. Guests may purchase concessions, tickets and merchandise with debit and credit cards. Contactless and mobile payment methods are available at concessions.
Cash no longer accepted.
A to Z Guide
General information, venue policies, and answers to FAQs for guests while attending events at T-Mobile Center can be found here.
Prohibited Items & Bag Policy
No backpacks, bags larger than 12x6x12, selfie sticks, tablet computers, outside food and beverage, pocket knives, any type of weapon, fake weapon or object resembling a weapon and chain wallets. A complete list of prohibited items can be found here.
Guests are encouraged to pack lightly when coming to T-Mobile Center events. To expedite entry and minimize screening touchpoints, bags are not to exceed 12x12x6 inches. Please note that all diaper bags and medical bags will be screened prior to entry.